Refund policy

At Modani Naturals, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. If you find yourself in this situation, we invite you to contact us within 14 days of purchase so we can work with you to resolve any issues, whether it's a product adjustment or a custom order, to ensure your complete satisfaction.

For items that arrive incorrect or damaged due to our error, we ask that you inspect your order upon delivery and reach out to us with your order number at modaninaturals@gmail.com. We are committed to replacing such items promptly.

Please note, we are unable to accept returns on used products or sale items. These items are considered final sale and non-returnable.

In the rare event that your order is lost in transit, we encourage you to inform us immediately. We will conduct a thorough investigation with Australia Post and, if necessary, resend your order or provide a refund, excluding shipping costs.

We value your support and are here to assist with any questions or concerns. Contact us at modaninaturals@gmail.com for assistance. Thank you for choosing Modani Naturals, where we strive for your 100% happiness with every purchase.